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Contact Us

 

HEAD OFFICE

ICBC Tower 32nd Floor, Jl. M.H. Thamrin No. 81, Jakarta Pusat 10310, Indonesia
Tel: (+6221) 2355 6000
Fax: (+6221) 3199 6016

JAKARTA

TCT Branch
ICBC Tower Ground Floor, Jl. M.H. Thamrin No. 81, Jakarta Pusat 10310, Indonesia
Tel: (+6221) 2355 6068
Fax: (+6221) 3199 6069

Kelapa Gading Branch
Jl. Boulevard Barat Raya A No. 1-3, Kelapa Gading Square, Jakarta Utara 14240, Indonesia
Tel: (+6221) 4531 851
Fax: (+6221) 4520 980

Gajah Mada Branch
Gedung Green Central City 1st Floor, Jl. Gajah Mada No. 188, Jakarta Barat 11120, Indonesia
Tel: (021) 2937 9279
Fax: (021) 2937 9276

Mega Kuningan Branch
The East Tower, Jl. Lingkar Mega Kuningan Kav. E3.2 No. 1, Jakarta Selatan 12950, Indonesia
Tel: (+6221) 5793 8671
Fax: (+6221) 5793 8672

Pluit Branch
Clover Tower, Jl. Pluit Selatan Raya No. 8A-9, Jakarta Utara 11450, Indonesia
Tel: (+6221) 6629 792
Fax: (+6221) 6629 793

Gandaria Sub Branch
Gandaria 8 Office Tower, Ground Floor Unit B, Jl. Sultan Iskandar Muda, Jakarta Selatan 12240, Indonesia
Tel: (+6221)2903 6608
Fax: (+6221)2903 6609

Wisma Mulia Branch
Gedung Wisma Mulia GF.08, Jl. Gatot Subroto No. 42, Jakarta Selatan 12710, Indonesia
Tel: (+6221) 5297 1223
Fax: (+6221) 5297 1231

Mangga Dua Sub Branch
Komplek Ruko Mangga Dua Mall No. 10, Jalan Mangga Dua Raya, Jakarta Pusat 10730, Indonesia
Tel: (+6221) 6017 068
Fax: (+6221) 6017 069

WEST JAVA

Bandung Branch
Jl . Ir. H. Juanda No. 71, Bandung 40116, Indonesia
Tel: (+6222) 423 2560
Fax: (+6222) 423 2590

Bekasi Sub Branch
Komplek Ruko Mitra Bekasi, Jl. Ir. Juanda Blok C No. 7, Bekasi 17111, Indonesia
Tel: (+6221) 8816 482
Fax: (+6221) 8809 316

BATAM

Batam Branch
Jl. Raden Patah, Nagoya Gateway Blok E No. 5-7, Batam 29444, Indonesia
Tel: (+62 778) 429 447 / 428 275
Fax: (+62 778) 427 395

BALIKPAPAN

Balikpapan Branch
Grha Bintang, Ground Floor, Jl. Jenderal Sudirman No. 423, Balikpapan 76112, Kalimantan Timur, Indonesia
Tel: (+62 542) 300 1601-3
Fax: (+62 542) 300 1606

MEDAN

Medan Branch
Jalan Jend Sudirman No. 39 - 39A, Medan 20152, Indonesia
Tel: (+6261) 4521 922
Fax: (+6261) 4521 911

SURABAYA

Basuki Rahmat Branch
ICBC Center Building Lantai 1, Jl. Basuki Rahmat No. 16-18, Surabaya 60262, Jawa Timur, Indonesia
Tel: (+6231) 545 1990
Fax: (+6231) 545 1996

Coklat Branch
Jalan Coklat No. 23-25, Surabaya 60161, Jawa Timur, Indonesia
Tel: (+6231) 3522 288
Fax: (+6231) 3520 707

Baliwerti Branch
Jl. Baliwerti No. 1, Surabaya 60174, Jawa Timur, Indonesia
Tel: (+6231) 5317033
Fax: (+6231) 5452678

Beverly Branch
Komp. Ruko Taman Beverly, Jl. H.R. Mohammad 49-55, Surabaya 60189, Jawa Timur, Indonesia
Tel: (+6231) 7344 054 / 7344 731
Fax: (+6231) 7344 728

CITO Mall Sub Branch
Mall CITO (City of Tomorrow) Lantai Dasar Unit GE 21-22, Jl. Ahmad Yani No. 288, Surabaya 60234, Jawa Timur, Indonesia
Tel: (+6231)5825 1301-6
Fax: (+6231) 5825 1309

Pasar Atum Cash Office
Pasar Atum Mall Lt. 2 BA 62-67, Jl. Stasiun Kota No. 22, Surabaya 60161, Jawa Timur Indonesia
Tel: (+6231) 353 5680
Fax: (+6231) 353 5690

MAKASSAR

Makassar Branch
Wisma Kalla Lantai 8, Jl. DR. Ratulangi No. 8-10, Makassar 90125, Sulawesi Selatan, Indonesia
Tel: (+62 411) 870 199
Fax: (+62 411) 870 229

BANKING MEDIATION

Referring to Bank Indonesia Regulation No 8/5/PBI/2006 dated January 30, 2006 and Bank Indonesia Circular Letter No. 8/14/DPNP dated June 1, 2006, we would like to inform you that Bank Indonesia provides banking mediator function to settle dispute between the customer and the bank, if the complaint that customer file with the bank doesn’t render satisfactory settlement.

Completed materials and supporting documents can be sent to:

Bank Indonesia

Directorate of Investigation and Banking Mediation
Menara Radius Prawiro Lantai 20
Jalan MH Thamrin No. 2

Jakarta 10350


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